Benefits of an OCP

OCP is continually looking at ways to improve and exceed the expectations of our clients with the service we provide.

By listening to our clients and evaluating, along with acting, on their suggestions we are pleased to say OCP are the New Zealand leaders in service provision for Employee Assistance Programmes providing OCP programmes with innovations, significant cost effectiveness and unique programme features. Click the below links for more information:

PERSONAL APPOINTMENT PROCESS

To ensure your employees are receiving appointments that actually suit their timeframes and needs, OCP has a 24/7 0800 service for all appointments. This guarantees that your employees can choose a location, gender of counsellor and the time that actually suits them, rather than a limited set of times for that day for them to fit into. This OCP appointment process increases the efficiency and timeliness for your employee to receive the support they need based around their work schedules and home life, not ours.

SIGNIFICANT COST REDUCTIONS

OCP are able to offer a significant reduction in fees across the programme comparably the best in New Zealand, including Counselling rates, Critical incidents, Training, Onsite support, Annual Management fees and Programme Literature.

EXCLUSIVE INDUCTION AND REFRESHER BRIEFING DVD

To ensure employees are fully informed of the support they have available to them under their OCP programme, we have created a DVD which can be used as part of your induction process or during staff meetings as a means of keeping employees “refreshed” on the programme and the professional support available. Onsite refresher briefings will be provided at no cost throughout the year.

REPORTING

With OCP’s real time statistical reporting process, OCP clients have timely access of information on any trends or patterns that may occur on a monthly basis . The reports will be designed and developed around your organisations specific requirements and not provided as just a generic report.

IMPLEMENTATION FOLLOW-UP AND CLIENT SATISFACTION SURVEY

We want to ensure that the support and services we are providing are meeting, or hopefully exceeding, our clients’ expectations. We appreciate feedback from our clients to help us improve our services and provide Implementation and Client Satisfaction Surveys to enable clients to give constructive and honest feedback. With this feedback, OCP will continue to add value to existing and new clients’ programmes.

CLINICAL ADVISORS

OCP have Clinical Advisors throughout New Zealand to maintain up to date and sound psychological practices. OCPs Management Team, OCP Clients Management along with all OCP contracted professionals throughout New Zealand, have access to OCP Clinical Advisors for additional support. For the OCP contracted professionals this is in addition to having their own personal supervisors, which is part of their contractual obligations with OCP.

ONLINE ACCESS TO OCP PROFESSIONALS NATIONWIDE

Through a secure process @ ocp.co.nz your employees can obtain individual details of our contracted professionals. This enables your employees to view their specific qualifications and any areas of expertise and skill sets they have.

0800 MANAGER / SUPERVISOR / TEAM LEADER SUPPORT LINE

This telephone based service is designed to support Managers/Supervisors/Team Leaders in proactively managing their team with various day to day employee management issues.

Our professional team provide qualified assistance and guidance to Managers/ Supervisors/Team Leaders with the appropriate support and tools to assist them in a number of areas specifically related to their OCP programme.

ONLINE APPOINTMENT PROCESS / ONLINE COUNSELLING
ONLINE@OCP.CO.NZ

Some employees may not feel confident with the initial step of making an appointment to see a Counsellor/Professional by telephone. Often people are more comfortable in communicating via our website or through email to make an appointment.

online@ocp.co.nz support through our website is completely confidential and the contact forms are received immediately, ensuring a prompt response. Our Online Counselling enables employees to make contact with us online at anytime.

This service provides a valuable first step in the process for receiving assistance when, should this service not be available, the contact may not be made at all.

“EXCLUSIVE“ ADDITIONAL 0800 RESPONSE PROCESS

Along with the provision of a genuine 24/7 0800 service, OCP provides a guaranteed response regarding any overflow of calls or emergency calls from Employees or Management. Not only do the Directors receive a message on their phones, but OCP administration staff also receive the same message via email.

This ensures an immediate response from one of the OCP team with no delays. OCP is unique in offering this additional value added service. OCP has no call centres, answer machines or regional office diversions to other centres.

OCP TRAINING - STEPS OF EFFECTIVENESS

OCP is committed to providing a proactive approach to all facets of our clients programme. Accordingly, OCP offer a series of Employee Wellbeing Development Workshops which provide organisations the opportunity to be proactive in their employee management and wellbeing..

INDEPENDENT BUSINESS ADVISORY GROUP

The OCP Business Advisory Group was appointed in January 2009. The objective of the Committee is to assist OCP Management to maintain best practice in both business management and client service. The Advisory Group consists of highly skilled and successful New Zealand business professionals who meet with OCP management on a half-yearly basis to review current business practices and advise on ways in which OCP could continue to improve its processes and ensure a sound platform for its continued growth.

None of the members of the Business Advisory Group have a shareholding or Directorship in OCP and therefore we receive completely independent (and challenging) advice which focuses us on our goal to exceed our clients expectations in service,being the most approachable and most reliable provider of Organisational Counselling Programmes and related services in New Zealand.

DEPTH OF EXPERIENCE AND AVAILABILITY

The OCP Director/Management Team have extensive experience in managing OCP programmes, Health & Safety and Human Resources Services.